Update: We are Open!
Here at AlluraDerm MD Med Spa, we always take every possible precaution to make sure you are safe and comfortable during your time with us. We want to alert you to a few important policies and procedures we will be following during this time to protect the well-being of our guests and staff. Although our state has loosened restrictions, Epi-COVID-19-Containment Policy 6.8.2021 still mandates that all positive cases in a business are required to be reported within 4 hours; and any business with 2 or more rapid responses within 14 days will be listed on the watchlist. As such, in an abundance of caution to stay open, AlluraDerm has opted to continue the best practice as outlined by the Covid-Safe Practices June 9, 2021 document released from the New Mexico Department of Health. All our staff will continue to be screened for symptoms including fever and will continue to wear masks. All our patients and clients will continue to be screen for symptoms including fever as well, and anyone with reading above 100.4°F will be denied entry. Face coverings are now required for all individuals regardless of their vaccination status per CDC guidelines and state mandates. We appreciate your continued support for a local small businesses and we truly appreciate your patience and understanding for any inconvenience caused.
Scheduling Your Next Appointment
We will be operating with reduced staff to allow for appropriate social distancing. The good news is that all your favorite providers, including Lori, Kristy, Dori, and Kimberly will be working full time, although their schedules will be staggered throughout the week. Dr. Lam is available Monday – Friday and Dr. Mancha will be in the office on Thursday evenings and all-day Saturday. Our hours for services are as follows:
Monday: 8:30 am – 5:00 pm
Tuesday: 8:30 am – 5:00 pm
Wednesday: 8:30 am – 5:00 pm
Thursday: 8:00 am – 8:00 pm
Friday: 8:30 am – 5:00 pm
Saturday: 8:30 am – 5:00 pm
Our hours for curbside pick-up of products and scheduling/customer service are as follows:
Monday-Friday: 9am to 5pm
We are not currently able to cater to walk-in appointments; all appointments must be made by calling us at 505-821-9630 between the hours of 9 am and 5 pm, Monday through Friday. Please schedule an appointment for curbside pick-up for products. For your convenience, you can also purchase SkinMedica products online with free express shipping at https://alluraderm.brilliantconnections.com/.
Before Your Appointment
For your safety, the AlluraDerm team will follow the same screening procedures required for patients upon entering the office every day. When you make your appointment, you will be asked screening questions including whether you are currently experiencing symptoms of COVID-19, and whether you have had contact with known or suspected cases of COVID-19 and/or recent travel or contact with COVID-19 epicenters. The current state mandate requires everyone to wear a mask before entering our office regardless of vaccination status. If you do not have a mask and require one, please let our staff know upon checking in. We ask that you inform us of any changes in your screening status between when you are scheduled and your appointment. Please call us if you have any doubts about your health status, as we do not want to have to turn any of our guests away at the door.
The New Mexico governor’s office has mandated that we screen all staff and clients for the symptoms of COVID-19 listed below:
- Shortness of breath
- Sore throat
- Muscle pain
- Repeated shaking with chills
- Loss of taste or smell
We must ask you to refrain from bringing any friends, family, children, or pets with you to your appointment. If you have a driver, please make sure he or she has a fully charged cell phone for us to call when you are ready to leave. It would be advisable to take your own temperature before your appointment, and if it is greater than 100.4, or if you have any of the symptoms of COVID-19 such as fever, dry cough, shortness of breath, sore throat, headache, muscle aches, chills with or without shaking, or loss of taste or smell please call us to reschedule your appointment. Please eat and drink before your appointment as we no longer serve food and drinks. Please arrive on time as the current workflow does not allow any cushion for appointment time changes. If possible, please use the bathroom before arriving at our office as occupancy limitations will reduce your treatment time if you use the bathroom during your appointment. If possible, please do not wear make up for any appointments that will require its removal, including lasers, fillers, facial treatments, and consults.
Please stay in your car and call our office coordinator at 505-318-8597, not our main office number. Do not attempt to enter the office without calling as the door will be locked. Our office coordinator will repeat the screening questions and let you know when you can enter the office. Coordinating your entry will allow us to fast-track you directly into a treatment room without having to wait in reception and thus improving your privacy. The current state mandate requires everyone to wear a mask before entering our office regardless of vaccination status. If you do not have a mask and require one, please let our staff know upon checking in. Upon entry, our staff will take your temperature using a non-contact forehead thermometer before taking you directly to your treatment room. As mandated, anyone with a temperature above 100.4F will not be allowed further entry into the office.Click here to watch a video on our social distancing protocols:
During Your Treatment or Consult
You can keep your face mask on except for treatment or assessment. All our staff are screened with the same questions and temperature checks daily and will be wearing personal protective equipment such as gloves, face masks, and face shields before and during treatment.
All clinical and non-clinical contact points a patient touches are immediately and meticulously disinfected after each treatment using CDC approved disinfectants. In addition, AlluraDerm MD Med Spa has installed High-Intensity Germicidal Ultra-violet C (UVC) lights similar to the technology used in Duke Hospital to continue the disinfection process in every treatment room. Our air purifier has ozone free UVC disinfection that is tested by FDA approved labs. Click here to watch the video of our disinfection
After your treatment is completed, you will be escorted to the check out area. This will ensure minimal chance of contact with other clients in our office. Please remember that it is the state mandate to wear your mask before leaving the treatment room if you had removed your mask during treatment.
Thank you for your understanding!
Our practice is proud to have always followed NMDOH and CDC guidelines, both before and during the current COVID-19 situation. In regards to current health concerns, we continue to go above and beyond in our commitment to the safety of all our guests, who we have been serving since 2007. Your safety is our priority. We are excited to see you soon and to serve you as we have for over a decade.Back to Top